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Yes, you have the flexibility to upgrade or downgrade your subscription plan as your needs change. Simply visit your account settings to make the necessary adjustments.

Yes, technical support is included with all our subscription plans. Our local Australian support team is here to assist you with any questions or issues you may encounter.

You also have access to our knowledge base containing in-depth guides on using our system and Kai, our always-on AI support bot.

Coordinoter Professional plans are charged one fee for unlimited users across your team. There’s no ‘per-seat’ price gouging here!

Simply archive this staff member and replace them as and when you need. This is all done easily within your accounts’ team section.

We take data security seriously. Your data is encrypted and stored securely on our ISO27001 certified servers based locally in Sydney. We utilise military grade security & encryption practices to protect your information.

Yes, we’ve made it easy to export your data from all areas of your Coordinoter account. We provide export functionalities (CSV, JSON and/or PDF) that allow you to retain your data even if you decide to discontinue your subscription.

No, your data is not shared with third parties without your consent. We respect your privacy and ensure that your data remains confidential within the Coordinoter platform. Notes and other data generated by our AI system are strictly confidential and unable to be used, viewed or distributed to or by anyone other than yourself.

Once you are ready to upgrade and unlock full usage of the platform, you will need to set up an account with Coordinoter and add your credit card details to the payment system. The card will automatically be debited monthly/annually based on your plan.

All emails sent from your Coordinoter account – whether transactional or outreach, are included free of charge.

Yes, for the professional plan, unlimited admin and team member level users are all included in the one subscription cost.

No, there are no minimum users or per-seat quotas here. Your professional plan covers as few or as many users as you require.

Yes, all pricing is GST-inclusive, we will never charge you any hidden or extra fees – what you see is what you get!

Due to the nature of the product, have a no refund policy. However, if you wish it is easy to cancel anytime from within your account and you won’t be charged again.